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Crisis Communication Skills

Exec Comm
Training overview
1 day
Next start date: Request Information - United States of America
Corporate / Group Training

Course description

Crisis Communication Skills

Your product is recalled. An accident happens on site. An employee commits a crime. All of these scenarios create a crisis situation, requiring a focused, clear and consistent response.

Challenge & Solution

When a business crisis occurs, how do you deal with two simultaneous issues: the crisis itself and the public’s perception of the crisis? Exec-Comm’s Crisis Communication for Senior Executives seminar prepares your executives to control and communicate your corporate message during a crisis to the media and to your key targeted audiences.

After participating in this program, you will:

  • Project an empathetic, professional and credible corporate image during any crisis
  • Identify potential crises, determine impacted audiences and establish an effective and appropriate communication plan
  • Quickly organize thoughts for media interviews
  • Prepare for and deliver a negative news announcement
  • Control investigative reporters and the flow of any interview, including “ambush” interviews
  • Adjust responses and demeanor appropriately for various audiences and issues
  • Create and bridge to an effective corporate message
  • Conduct a crisis news conference
  • Successfully testify at public hearings

Interactive Learning

You will acquire skills through video recording, group exercises, business specific role plays, and instructor coaching.  A typical half-hour includes 10 minutes of instructor briefing and 20 minutes of practice and skill building.

Customization & Sustainability

  • Content: We can tailor the title, skills, exercises, and timing to meet your needs.
  • Setting: This program works in large group, small group, and one-on-one settings.
  • Duration: From standard two-day programs to brief showcases or webinars, we can work within your timeframe.
  • Sustainability Tools: We provide “skills trackers,” checklists, planners, email reminders, access to ECLearn.exec-comm.com, continued instructor access, and our book,Simply Said, to extend the learning and increase skill retention.
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COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Costs

Contact Exec-Comm for pricing information.

Why choose Exec Comm?

11 global hubs across NORAM, LATAM, EMEA & APAC

35 years in the professional development business

Trusted by 450+ major clients in various industries

About Exec Comm

Exec Comm

Exec-Comm

Exec-Comm LLC is committed to offering the broadest range of communication skills training seminars on-site, online or at locations convenient to you. They train professionals around the world helping them communicate more effectively. The goal is to improve your organization's...


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Exec Comm


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