What is Emotional Intelligence?
The ability to read, interpret, and influence one’s own emotions and the emotions of others is known as emotional intelligence, and is key to understanding the needs of employees and managers. An expert in the field, Daniel Goleman divides emotional intelligence into the following four skills:
- Self-awareness: Those who possess a high degree of emotional self-awareness understand the origin of their emotions and can acknowledge their own strengths and weaknesses.
- Self-management: Thoughtful, positive, and adaptable people are often able to self-manage or control negative emotions like anger, jealousy, impulsivity, and carelessness.
- Social awareness or empathy: An awareness and understanding of the wants, needs, and opinions of others is crucial for managing relationships, listening, and relating to others on an emotional level.
- Relationship management: Someone skilled in relationship management, besides being easy to talk to and likable, means they’re an excellent leader and are often skilled in teamwork and conflict management.
It’s easy to see why emotional intelligence is important in almost all sectors, but particularly in marketing, consumer behavior analytics, services marketing, customer service, and consulting. Luckily for employees and managers in these sectors, the emotional intelligence courses listed above will help keep you calm, cool, and collected while you advance in your career.
The Importance of Emotional Intelligence
While IQ is the primary determiner of professional abilities, soft skills like emotional intelligence can indicate who will become the most productive employee or effective leader. Research has shown a positive correlation between executives’ emotional intelligence and their company’s profitability, and numerous case studies support this research.
The Institute for Health and Human Potential cites a manufacturing plant that reduced lost-time accidents by 50%, a multinational financial services corporation whose financial advisors boosted business, and a famous telecommunications agency that increased productivity in 93% of their employees—all thanks to emotional intelligence training!
Since companies experience a high rate of success when they focus on emotional intelligence training, many have adopted it as a key component in the hiring process. For example, one large cosmetics company increased sales by $91,000 and significantly reduced staff turnover when they began to choose candidates based on their emotional intelligence.
These real-world examples illustrate the positive impact emotional intelligence training can have on the success of your organization and its employees.
Emotional Intelligence Training Courses
Emotional intelligence training is delivered in many different formats, but most often as on-site training programs where an expert comes to your organization and trains the whole team. These courses are also widely available for individual learners as two- or three-day emotional intelligence workshops and seminars near y ou. For those more limited on time, earning an emotional intelligence certification online is a great option.
Important concepts and topics covered during emotional intelligence training include body language, effective communication, the classification of human emotions, and the science of cognitive abilities and emotions.
Emotional intelligence training is extremely valuable for professionals looking to further their careers within the managerial and leadership sector of any company. While the professional benefits of emotional intelligence training are profound, these skills play an important role during social interactions on a personal level as well.
Emotional Intelligence Training for Leaders
Corporate surveys of chief executive officers and other top-level managers have shown that emotional intelligence is highly important for fostering productivity and driving success, performance, and inspiration. There are many reasons why emotional intelligence is one of the deciding factors for leadership success:
- Leaders with high emotional intelligence can make more rational, impartial choices. While pride may prevent someone from abandoning a project they spearheaded even when it’s failing, leaders with high emotional intelligence will recognize when emotions like pride are negatively interfering with their decision-making.
- Emotional intelligence can help keep employees’ emotions balanced. When sharing particularly good or bad news, leaders should anticipate any erratic emotions like shock, dismay, or excessive optimism that may develop to help keep employees grounded and calm.
- Managers with high emotional intelligence are better at assessing the emotional and psychological state of their employees. This allows them to identify those who suffer from mental health ailments like depression and anxiety and help them seek help.
Since emotional intelligence is a skill worth constantly improving, anyone—leader, manager, or employee—can benefit from one of the above training programs.