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2002 Guide to California Auto Insurance Complaints


You Guide to California Auto Insurance

2002 Auto Insurer Complaint Information

'02
Rank

Company Name

2002 Approximate Exposure Count

Justified Complaint Ratio Number of Justified Complaints
2002 2001 2000 2002 2001 2000

1

WAWANESA MUTUAL INS. CO. (THE)

120,427

0.0

0.0

0.8

0

0

1

2

CALIFORNIA CAPITAL INS. CO.

63,966

0.0

1.7

9.0

0

1

5

3

PRUDENTIAL PROPERTY AND CASUALTY INS. CO.

59,318

0.0

4.0

2.5

0

2

1

4

AMERICAN MANUFACTURERS MUTUAL INS. CO.

38,045

0.0

3.9

4.2

0

2

2

5

WAWANESA GENERAL INS. CO.

157,496

0.6

0.9

1.1

1

1

1

6

UNITED SERVICES AUTOMOBILE ASSOC.

401,042

1.0

0.8

0.8

4

3

3

7

STATE FARM MUTUAL AUTOMOBILE INS. CO.

2,978,382

1.1

0.7

1.4

32

21

35

8

SAFECO INS. CO. OF AMERICA

259,879

1.5

2.3

0.0

4

6

8

9

USAA CASUALTY INS. CO.

318,636

1.6

1.0

1.8

5

3

5

10

CALIFORNIA AUTOMOBILE INS. CO.

115,036

1.7

2.9

0.0

2

2

0

11

CALIFORNIA CASUALTY INDEMNITY EXCHANGE (THE)

161,661

1.9

0.7

0.7

3

1

1

12

GOVERNMENT EMPLOYEES INS. CO.

204,602

2.0

2.0

1.1

4

4

2

13

MERCURY INS. CO.

1,194,400

2.0

2.5

2.0

24

27

21

14

CALIFORNIA STATE AUTOMOBILE ASSOC. INTER-INS. BUREAU

1,790,396

2.1

1.9

2.5

37

34

46

15

INTERINS. EXCHANGE OF THE AUTOMOBILE CLUB

1,676,942

2.1

2.6

0.0

36

42

34

16

PERMANENT GENERAL ASSURANCE CORP.

67,7262

3.0

19.7

13.5

2

13

7

17

MERCURY CASUALTY CO.

354,895

3.1

0.9

2.8

11

3

9

18

GEICO GENERAL INS. CO.

310,897

3.2

2.8

2.5

10

8

6

19

21ST CENTURY INS. CO.

1,069,072

3.5

4.2

1.6

37

45

18

20

AMCO INS. CO.

112,489

3.6

2.0

1.2

4

2

1

21

LIBERTY MUTUAL FIRE INS. CO.

139,829

3.6

8.5

6.7

5

11

8

22

GEICO INDEMNITY CO.

79,340

3.8

4.3

7.6

3

3

4

23

WESTERN UNITED INS. CO.

78,383

3.8

6.0

7.3

3

4

4

24

ALLSTATE INS. CO.

714,613

3.9

4.0

2.4

28

31

19

25

ALLSTATE INDEMNITY CO.

1,160,692

4.0

2.8

2.7

46

35

29

26

FARMERS INS. EXCHANGE

2,115,745

4.6

3.8

3.0

97

82

65

27

ALLIED PROPERTY AND CASUALTY INS. CO.

79,918

5.0

2.8

1.7

4

2

1

28

PROGRESSIVE WEST INS. CO.

131,335

5.3

8.7

5.9

7

12

9

29

COMMERCE WEST INS. CO.

53,149

5.6

6.3

0.0

3

3

0

30

NATIONAL GENERAL INS. CO.

182,982

6.0

4.1

1.5

11

8

2

31

ALLSTATE PROPERTY AND CASUALTY INS. CO.

131,658

6.1

9.5

1.6

8

15

2

32

COAST NATIONAL INS. CO.

469,595

6.6

7.1

5.1

31

26

17

33

VIKING INS. CO. OF WISCONSIN

306,946

6.8

10.1

13.6

21

30

36

34

PROGRESSIVE MARATHON INS. CO.

113,912

7.0

4.5

8.3

8

5

13

35

HARTFORD UNDERWRITERS INS. CO.

160,878

8.1

8.1

6.38

13

12

9

36

NATIONWIDE MUTUAL INS. CO.

138,210

8.7

7.8

20.7

12

11

24

37

HARTFORD CASUALTY INS. CO.

64,097

9.4

8.2

13.3

6

5

8

38

AMEX ASSURANCE INS. CO.

51,493

9.7

14.3

5.0

5

4

1

39

EXPLORER INSURANCE COMPANY (THE).

58,217

10.3

15.8

9.8

6

10

7

40

INFINITY INS. CO.

311,810

11.9

26.1

13.2

37

72

36

41

LINCOLN GENERAL INS. CO.

69,457

13.0

16.4

0.0

9

1

0

42

GEICO CASUALTY CO.

26,143

15.3

22.2

24.1

4

5

5

43

GRANITE STATE INS. CO.

75,961

17.1

19.5

8.5

13

7

1

44

FINANCIAL INDEMNITY CO.

116,921

20.5

14.3

6.0

24

13

4

45

SAFEWAY INSURANCE CO.

43,781

22.8

6.5

0.0

10

1

0

46

VESTA FIRE INS. CORP.

98,187

29.5

43.9

0.0

29

39

0

47

AMERICAN INTERNATIONAL INS. CO. OF CALIFORNIA, INC.

52,089

38.4

20.

16.2

20

11

9

48

CLARENDON NATIONAL INS. CO.

52,343

42.0

27.0

22.9

22

33

40

49

STERLING CASUALTY INS. CO.

76,490

45.8

27.4

6.9

35

9

2

50

EXECUTIVE RISK INDEMNITY INC.

54,778

49.3

10.2

0.0

27

4

4

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