|
|
2002 Guide to California Auto Insurance Complaints
You Guide to California Auto Insurance
2002 Auto Insurer Complaint Information
'02
Rank |
Company Name |
2002 Approximate Exposure Count |
Justified
Complaint Ratio |
Number of Justified
Complaints |
| 2002 |
2001 |
2000 |
2002 |
2001 |
2000 |
1 |
WAWANESA
MUTUAL INS. CO. (THE) |
120,427 |
0.0 |
0.0 |
0.8 |
0 |
0 |
1 |
2 |
CALIFORNIA
CAPITAL INS. CO. |
63,966 |
0.0 |
1.7 |
9.0 |
0 |
1 |
5 |
3 |
PRUDENTIAL
PROPERTY AND CASUALTY INS. CO. |
59,318 |
0.0 |
4.0 |
2.5 |
0 |
2 |
1 |
4 |
AMERICAN
MANUFACTURERS MUTUAL INS. CO. |
38,045 |
0.0 |
3.9 |
4.2 |
0 |
2 |
2 |
5 |
WAWANESA
GENERAL INS. CO. |
157,496 |
0.6 |
0.9 |
1.1 |
1 |
1 |
1 |
6 |
UNITED
SERVICES AUTOMOBILE ASSOC. |
401,042 |
1.0 |
0.8 |
0.8 |
4 |
3 |
3 |
7 |
STATE
FARM MUTUAL AUTOMOBILE INS. CO. |
2,978,382 |
1.1 |
0.7 |
1.4 |
32 |
21 |
35 |
8 |
SAFECO
INS. CO. OF AMERICA |
259,879 |
1.5 |
2.3 |
0.0 |
4 |
6 |
8 |
9 |
USAA
CASUALTY INS. CO. |
318,636 |
1.6 |
1.0 |
1.8 |
5 |
3 |
5 |
10 |
CALIFORNIA
AUTOMOBILE INS. CO. |
115,036 |
1.7 |
2.9 |
0.0 |
2 |
2 |
0 |
11 |
CALIFORNIA
CASUALTY INDEMNITY EXCHANGE (THE) |
161,661 |
1.9 |
0.7 |
0.7 |
3 |
1 |
1 |
12 |
GOVERNMENT
EMPLOYEES INS. CO. |
204,602 |
2.0 |
2.0 |
1.1 |
4 |
4 |
2 |
13 |
MERCURY
INS. CO. |
1,194,400 |
2.0 |
2.5 |
2.0 |
24 |
27 |
21 |
14 |
CALIFORNIA
STATE AUTOMOBILE ASSOC. INTER-INS. BUREAU |
1,790,396 |
2.1 |
1.9 |
2.5 |
37 |
34 |
46 |
15 |
INTERINS.
EXCHANGE OF THE AUTOMOBILE CLUB |
1,676,942 |
2.1 |
2.6 |
0.0 |
36 |
42 |
34 |
16 |
PERMANENT
GENERAL ASSURANCE CORP. |
67,7262 |
3.0 |
19.7 |
13.5 |
2 |
13 |
7 |
17 |
MERCURY
CASUALTY CO. |
354,895 |
3.1 |
0.9 |
2.8 |
11 |
3 |
9 |
18 |
GEICO
GENERAL INS. CO. |
310,897 |
3.2 |
2.8 |
2.5 |
10 |
8 |
6 |
19 |
21ST
CENTURY INS. CO. |
1,069,072 |
3.5 |
4.2 |
1.6 |
37 |
45 |
18 |
20 |
AMCO
INS. CO. |
112,489 |
3.6 |
2.0 |
1.2 |
4 |
2 |
1 |
21 |
LIBERTY
MUTUAL FIRE INS. CO. |
139,829 |
3.6 |
8.5 |
6.7 |
5 |
11 |
8 |
22 |
GEICO
INDEMNITY CO. |
79,340 |
3.8 |
4.3 |
7.6 |
3 |
3 |
4 |
23 |
WESTERN
UNITED INS. CO. |
78,383 |
3.8 |
6.0 |
7.3 |
3 |
4 |
4 |
24 |
ALLSTATE
INS. CO. |
714,613 |
3.9 |
4.0 |
2.4 |
28 |
31 |
19 |
25 |
ALLSTATE
INDEMNITY CO. |
1,160,692 |
4.0 |
2.8 |
2.7 |
46 |
35 |
29 |
26 |
FARMERS
INS. EXCHANGE |
2,115,745 |
4.6 |
3.8 |
3.0 |
97 |
82 |
65 |
27 |
ALLIED
PROPERTY AND CASUALTY INS. CO. |
79,918 |
5.0 |
2.8 |
1.7 |
4 |
2 |
1 |
28 |
PROGRESSIVE
WEST INS. CO. |
131,335 |
5.3 |
8.7 |
5.9 |
7 |
12 |
9 |
29 |
COMMERCE
WEST INS. CO. |
53,149 |
5.6 |
6.3 |
0.0 |
3 |
3 |
0 |
30 |
NATIONAL
GENERAL INS. CO. |
182,982 |
6.0 |
4.1 |
1.5 |
11 |
8 |
2 |
31 |
ALLSTATE
PROPERTY AND CASUALTY INS. CO. |
131,658 |
6.1 |
9.5 |
1.6 |
8 |
15 |
2 |
32 |
COAST
NATIONAL INS. CO. |
469,595 |
6.6 |
7.1 |
5.1 |
31 |
26 |
17 |
33 |
VIKING
INS. CO. OF WISCONSIN |
306,946 |
6.8 |
10.1 |
13.6 |
21 |
30 |
36 |
34 |
PROGRESSIVE
MARATHON INS. CO. |
113,912 |
7.0 |
4.5 |
8.3 |
8 |
5 |
13 |
35 |
HARTFORD
UNDERWRITERS INS. CO. |
160,878 |
8.1 |
8.1 |
6.38 |
13 |
12 |
9 |
36 |
NATIONWIDE
MUTUAL INS. CO. |
138,210 |
8.7 |
7.8 |
20.7 |
12 |
11 |
24 |
37 |
HARTFORD
CASUALTY INS. CO. |
64,097 |
9.4 |
8.2 |
13.3 |
6 |
5 |
8 |
38 |
AMEX
ASSURANCE INS. CO. |
51,493 |
9.7 |
14.3 |
5.0 |
5 |
4 |
1 |
39 |
EXPLORER
INSURANCE COMPANY (THE). |
58,217 |
10.3 |
15.8 |
9.8 |
6 |
10 |
7 |
40 |
INFINITY
INS. CO. |
311,810 |
11.9 |
26.1 |
13.2 |
37 |
72 |
36 |
41 |
LINCOLN
GENERAL INS. CO. |
69,457 |
13.0 |
16.4 |
0.0 |
9 |
1 |
0 |
42 |
GEICO
CASUALTY CO. |
26,143 |
15.3 |
22.2 |
24.1 |
4 |
5 |
5 |
43 |
GRANITE
STATE INS. CO. |
75,961 |
17.1 |
19.5 |
8.5 |
13 |
7 |
1 |
44 |
FINANCIAL
INDEMNITY CO. |
116,921 |
20.5 |
14.3 |
6.0 |
24 |
13 |
4 |
45 |
SAFEWAY
INSURANCE CO. |
43,781 |
22.8 |
6.5 |
0.0 |
10 |
1 |
0 |
46 |
VESTA
FIRE INS. CORP. |
98,187 |
29.5 |
43.9 |
0.0 |
29 |
39 |
0 |
47 |
AMERICAN
INTERNATIONAL INS. CO. OF CALIFORNIA, INC. |
52,089 |
38.4 |
20. |
16.2 |
20 |
11 |
9 |
48 |
CLARENDON
NATIONAL INS. CO. |
52,343 |
42.0 |
27.0 |
22.9 |
22 |
33 |
40 |
49 |
STERLING
CASUALTY INS. CO. |
76,490 |
45.8 |
27.4 |
6.9 |
35 |
9 |
2 |
50 |
EXECUTIVE
RISK INDEMNITY INC. |
54,778 |
49.3 |
10.2 |
0.0 |
27 |
4 |
4 |
|
|
|
|